Thank you for shopping with TopCart. We are committed to providing a seamless, worry-free shopping experience. If, for any reason, you are not fully satisfied with your purchase, we’re here to help with our clear and customer-friendly Refund and Return Policy.
This policy explains the terms and conditions regarding returns, exchanges, and refunds for products purchased on https://topcart.sbs. By placing an order on our website, you agree to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return request is initiated within 7 days of delivery.
- The item is unused, unwashed, and in the same condition you received it.
- It must be returned in the original packaging, with all tags, labels, and accessories included.
- A valid proof of purchase (order ID or invoice) is required.
- Certain categories, such as personal care items, undergarments, perishable goods, and customized products, are non-returnable.
We reserve the right to decline returns that do not comply with our policy.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products marked as Final Sale or Non-Returnable at the time of purchase.
- Personal hygiene products such as innerwear, cosmetics, or grooming tools.
- Items that have been tampered with, damaged due to misuse, or are not in a resellable condition.
- Gift cards or vouchers.
- Products bought during special clearance events unless otherwise stated.
3. Return Process
Step 1: Initiate a Return
To initiate a return, contact our support team at returns@topcart.sbs or submit a return request through our website’s “Return Request” page. Please include your order number, reason for return, and clear photos of the product (if applicable).
Step 2: Return Authorization
Our support team will review your request and, if eligible, provide a Return Authorization Number (RAN) and return instructions.
Step 3: Ship the Item
Pack the item securely and ship it to the address provided by our customer service team. The customer is responsible for shipping costs unless the item is damaged, defective, or incorrect.
Step 4: Inspection and Approval
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will proceed with a refund or replacement as requested.
4. Refund Policy
Once your return is received and approved, the refund will be processed to your original payment method within 7–10 business days. You will receive an email notification once the refund has been initiated.
Refund Timeline:
- UPI/Wallet/Net Banking: 3–5 business days
- Credit/Debit Card: 7–10 business days (depending on your bank)
- Cash on Delivery (COD): Eligible for store credit or refund via bank transfer (customer must provide account details)
Note: Refunds may take longer during public holidays or bank delays.
5. Exchange Policy
We offer free exchanges for items that are defective, damaged, or incorrect. If you received the wrong product or a damaged item, please contact us within 48 hours of delivery with photos as proof.
Once your return is approved, we will ship the replacement item at no extra cost. If the item is out of stock, you will be given the option for a full refund or store credit.
We currently do not offer exchanges for size/color preferences unless the product description indicates eligibility.
6. Cancellations
Orders can be canceled only before they are shipped. To request a cancellation, please contact us at support@topcart.sbs or through your account dashboard.
If your order has already been dispatched, it cannot be canceled. In such cases, you may initiate a return once the order is delivered.
Note: TopCart reserves the right to cancel any order due to unforeseen circumstances, stock issues, or pricing errors. In such cases, a full refund will be processed immediately.
7. Damaged or Defective Products
If your order arrives damaged or you receive a defective item:
- Report it within 48 hours of delivery by emailing support@topcart.sbs.
- Include your order ID, photos of the item, and a brief description of the issue.
- We will offer a replacement, store credit, or refund depending on the availability of the product.
8. Return Shipping Charges
- Customer-Initiated Returns: Return shipping is at the buyer’s expense, except for defective or incorrect items.
- TopCart-Initiated Returns: For damaged, incorrect, or defective items, we will arrange free reverse pickup or reimburse the return shipping cost.
Reverse pickup is available in select pin codes only. If unavailable, customers will need to self-ship the product.
9. Store Credit
If you choose store credit instead of a refund, the credited amount will be added to your TopCart Wallet and can be used for any future purchase on our website. Store credit does not expire unless stated otherwise.
10. Important Notes
- TopCart is not liable for lost or damaged returns sent without tracking or proper packaging.
- Products returned without authorization will not be accepted or refunded.
- Refunds and returns are only applicable for purchases made on https://topcart.sbs.